UTILx : Ticketing & Live Tracking App
UTILx App has multiple versions for different business applications. UTILx for
housing society, manages the complaints in housing society as well
tracks all tasks
of maintenance staff. UTILx for Non-IT Company, is used for Customer Helpdesk and
internal task management. And UTILx for Accounting Firms, manages all activities
of accounting staffs particulary repeat jobs, as well as UTILx is used for their
client request handling.
UTILx is an innovative Cloud based solution for improving productivity,
timeliness and better utilization of resources.
Task Mgmt
Managing hundreds of task with different deadlines and piority, is always difficult job for every manager. Utilx makes it simple for manager. The software keeps tracks of all types of task - single task or repeat task. For repeat tasks, manager sets once on job template and it automatically appears on job list of assignee.
Learn MoreTicket Mgmt
Easy and simple app-based ticket management is the need of every service oriented company. Utilx ticket management helps the organization to handle their complaints and issues very seemlessly. Real-time tracking, chating and document sharing on ticket thread, makes it convenient for both persons.
Learn MoreCustomer Helpdesk
Customer helpdesk comes as a free with the bundle of Utilx app. Every organization requires complaint helpdesk feature to maintain a good reputation with customers. Utilx provides that feature absolutely free for all your customers. Communication, real-time tracking of queries and customer's feedback add lot of value to your organization.
Learn Morecomplaint mgmt in housing society
Most common problem of every Housing Society is Complaint Management. Utilx is the easiest and most user friendly app for raising complaint, tracking and closing task. It maintains all records and performance matrix for all staffs.
-
Make it operational in just 15 minutes
Utilx for housing society is a pre-configured app for complaint management. You just need to add maintenance staff and resident's mobile number to start operation.
-
Raise complaint with photograph
Resident can also mention their time availability and urgency. If required, resident can chat with supervisor on this complaint thread. -
Real-time tracking and feedback from residents
Resident's feedback is important for performance evaluation. If resident is not satisfied, then he/she can re-open the complaint.
job scheduling in accounting firm
Accounting firms manages multiple clients and most importantly, hundreds of jobs for each client with strict deadlines. Utilx for accounting firms tracks each and every jobs, to ensure 100% performance.
-
Simple and intuitive for Accountants
Utilx for Accounting Firm is designed in such a way that Accountant can use it without any training. -
Manages Repeat task efficiently
Most of the jobs for accountants are recurring, but each are extremely time bounded. Utilx schedules all repeat jobs and individual jobs for better time management. -
Improve quality through Customer Helpdesk
Client's query, request and complaint are important to address immediately. Utilx facilitates firms to offer helpdesk to all clients.
task tracking for non-it company
Utilx app is the most useful tool for companies with large number of employees and also useful for companies with many clients because of its two features task management and customer helpdesk respectively.
-
Manufacturing industry
It's always a challenge to get the real-time status of activities in mannufacturing companies. Utilx is an effective task management and communication app for management, HR and managers to handle jobs more efficiently. -
Non-IT Small & Medium Enterprises
Utilx, a very cost effective and useful tool for managing all task of an organization. Every small and medium enterprises need to manage their work more efficiently and timely, where Utilx would be the best to assist. -
Service Company
It's important for every service company to keep in touch with clients and to repond their queries. Utilx customer helpdesk is best suited for any service companies to manage their unlimited clients.
Why choose Utilx
Many task management software are available, but for IT companies. Utilx is the first app which is designed for Non-IT company.
-
Simple and Easy to Use
It's as simple as Whatsapp. Great UI/UX, so no need of training. Download and install app from Google Play store or IOS App store, and start using it in 15 minutes. -
Best Product @ Best Price
No product in the market can match its quality and price. The price is very budget friendly for all customers. -
Quick Support
Backend team is always supportive to any customer and get quick reply and solution of your issue through phone call or email.
Features
Complaint Mgmt
Resident of housing society can easily raise complaint ticket in utilx. Photograph can be attached with ticket.Resident can keep track and give feedback on completion.
Customer Helpdesk
All clients of accounting firm, or company are connected through utilx app. Utilx provides personalized helpdesk to each company for handling queries of their clients.
Chat and Doc Share
Utilx provides a Whatsapp like chat for each task. Apart from photograph and files, user can also scan pages in pdf format and share with real-time chatting.
Repeat Task
Same task that occurs daily, weekly, monthly or date-wise with a definite schedule, are termed as repeat task or recurring tasks. Utilx auto creates repeat task and tracks.
Single Task
There are many tasks come on priority. To accomplish those task, Utilx creates a simple workflow to raise ticket, assign or re-assign ticket, and feedbacking on closing ticket.
Daily Task List
Each employee performs repeat task as well as individual task. Every day, a consolidated task list appears on employee's account, and virtual manager keeps track of it.
Auto Task Tracking
Repeat tasks are auto assigned to employees and all the tasks are tracked to notify its completion, delay. Also assignee and supervisor get notification on running late.
Auto Reminder
Day's task planner is automatically created and Utilx sends reminder to individual in advance. Auto reminder helps employees to complete task on right time.
Escalation
For delayed task, it's escalated to supervisor immediately to take action. Supervisor can re-assign the task to some other person.
Alert & Notification
If a task is assigned to an employee, then immediately the employee gets notification to accept the task. Apart from that, for all events, employee, supervisor and admin receives alert and notifications.
Feedback
There are multiple feedbacking process in Utilx as follows, Resident's feedback on complaint, client's feedback on closing of a query and supervisor's feedback on any internal task.
Analytics
Each employee performs repeat task as well as priority task. Utilx keeps track of each task and presents nice analytics of individual's performance.
download & install
