ticketing system
-
Ticketing for Complaint Management
Workflow of ticketing system is implemented on complaint management for housing society. Tickets are generated by residents of housing society and there after, progress of the ticket starting from assigning to closing are tracked and are made available to everyone. Chatting, document sharing and feedback are part of complaint management. -
Ticketing system in Customer Helpdesk
Utilx Helpdesk provides a platform for customers to generate tickets to raise any issue or query. Following the workflow, all tickets are managed properly by company and customer gets response of their query.
Features
Raise Ticket
Any person in the organization can raise ticket, mentioning the issue and time frame. All the tickets are managed at department level.
Customer Helpdesk
All clients of accounting firm, or company are connected through utilx app. Utilx provides personalized helpdesk to each company for handling queries of their clients.
Chat and Sharing
Utilx provides a Whatsapp like chat for each task, where people can chat and share the scanned pages in pdf format. One can also share documents, clicked photo in the chat for that onging task.
Analytics
Performance based on acceptance of ticket, completion and feedback rating are maintained for each individuals. Performance Analytics gives an insight to everyone for self improvement.
Feedback
Feedback after completion is very helpful to improve the overall performance. And feedback is made mandatory for the person who raised the ticket.
Alert & Notification
If a task is assigned to an employee, then immediately the employee gets notification to accept the task. Apart from that, for all events, employee, supervisor and admin receives alert and notifications.
snaps from Ticketing System
